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Support Services & Billing

	Frequently Asked Questions
	Hosting Services	Domain Names	Email Services
	Support & Billing Services	General Questions & Articles	Reseller Hosting

Support Services

• How do I create email addresses or use other cPanel features?
• I have a question about your hosting that you have not covered on your site. What do I do?
• Is phone support available?
• What support services do you provide?
• What if I decide later that I would like to change my hosting provider?
• Where can I get the official cPanel Control Panel user guide?

Billing

• Which forms of payment do you accept?
• Which credit cards do you accept?
• How long will the hosting take to setup?
• Can I pay by the month?
• Do you renew my hosting account at the end of the year automatically?
• Is there a minimum hosting term that I need to purchase for my hosting?
• How do I upgrade my web hosting plan?
• Do you have a money back guarantee?
• How do I modify my contact information if I change my address, phone number, or email address?
• Is there any GST on my purchases?
• What is your ABN?
• How secure are transactions to ServerGrade?

If you have read our FAQs pages and cannot find an answer to your question, please contact us. We are more than happy to answer any enquiry about our services.